Use this action planner to uncover the DiSC behavioral style of a potential client or an existing customer.  Insights gained can be used to create successful sales strategies, increase client receptivity, tailor sales presentations, negotiate effectively, and close the sale. (Paper: $72 set of 10; EPIC/Online: $12 each).

• Sample DiSC Sales Action Planner

Use this action planner to identify customers’ DiSC behavioral styles and develop appropriate responses to better meet their needs.  Then, use the information to increase customer satisfaction, create a successful service plan, address customer concerns, and gain customer loyalty. (Paper: $72 set of 10; EPIC/Online: $12 each).

• Sample DiSC Customer Service Action Planner

Use this action planner to identify a team member’s DiSC behavioral style and adjust your management approach for more productive interactions.  Learn when to most effectively use Directing, Coaching, Supporting, and Delegating approaches.  (Paper: $72 set of 10; EPIC/Online: $12 each).

• Sample DiSC® Management Action Planner

Use this action planner to identify an employee’s DiSC behavioral style and gain insight into the employee’s goals and fears.  Then, based on the employee’s willingness and ability, adapt how you manage performance through one of the following approaches: Direct, Support, Combination, or Empower. (Paper: $72 set of 10; EPIC/Online: $12 each).

• Sample DiSC® Managing Performance Action Planner

Use this action planner to help telephone professionals identify customers’ DiSC behavioral styles while speaking with them on the phone.  Then use the information to communicate more effectively, increase customer satisfaction, gain commitment, and learn the best way to follow up. ($72 set of 10).