Use this action planner to uncover the DiSC personality and behavioral style of a client or customer.  Insights gained can be used to create successful sales strategies, increase client receptivity, tailor sales presentations, negotiate effectively, and close the sale. 

Use this action planner to identify a customer's DiSC personality and behavioral style and develop appropriate responses to better meet their needs.  Then, use the information to increase customer satisfaction, create a successful service plan, address concerns, and gain loyalty.

Use this action planner to identify a team member's DiSC behavioral style and adjust your management approach for more productive interactions.  Learn when to most effectively use a directing, coaching, supporting, or delegating approache. 

Use this action planner to identify an employee's DiSC behavioral style and gain insight into his/her goals and fears.  Then, based on the employee’s willingness and ability, adapt how you manage performance through one of the following approaches: direct, support, combination, or empower .

Use this action planner to help telephone professionals identify customers' styles while speaking with them on the phone.  Then use the information to communicate more effectively, increase customer satisfaction, gain commitment, and learn the best way to follow up .

An easy-to-use reference card that leads telephone professionals quickly through the DiSC process on the phone.

Includes one each of the Sales, Customer Service, Management, Managing Performance, and DiSC Talk Action Planners.