Technical Support and Information
EPIC Support
System Requirements
EPIC (Electronic Profile Information Center) requires the following minimum system requirements for proper operation and performance:
- Windows 95 or higher for the PC
- Mac OS 9 or higher for the Apple Computer
- Microsoft Internet Explorer 4.0 or higher
or Netscape Navigator 4.0 or higher
- The ability to access 128 bit SSL web
sites
- Adobe Acrobat Reader 4.0 or higher
- Cookies need to be enabled on the computer
(Note: The cookies used by EPIC are not permanent – they expire
after 24 hours)
- 800 x 600 monitor resolution with 16 bit or greater video card (24 bit screen display recommended)
FAQ
Q: When I print reports I can’t read the text where there is shading. What is happening?
A: This is a problem caused by improper communication between Adobe Acrobat and certain printers. The best solution is to locate a PostScript driver for your printer and install it on your PC (usually available from your printer manufacturer in the support area of their website). A temporary solution, if you are not able to locate the PostScript driver or are using a PC where you cannot change the print driver, is to select the “Print as Image” option in Adobe when printing your document.
Q: After generating a report and clicking on View/Print, Email or Save, nothing happens. What am I doing wrong?
A: When you click on one of these sections a new window opens. This new window is blocked by some pop-up blocking software. You will need to disable your pop-up blocking software or make adjustments to allow the new window from our site.
Q: Why are some emails sent from the EPIC system not getting through to the respondents?
A: The most common cause of this is the respondent accidentally deleting the message, or the email is flagged as spam and is blocked or is moved to a “junk folder”. The email from EPIC will have the From address of: epic@inscapepublishing.com. Please be sure any spam blocking software being used is properly set up.
EPIC Downloads
• Quick Start Guide (pdf)
• User Guide (pdf)
• Operating Environment and Security Statement (pdf)
• Data Protection – Privacy Statement (pdf)
Everything DiSC Support
DVD Player Issues
Here are some basic troubleshooting steps to help you track down problems such as nothing happens when you insert the disc or receive error messages.
- Does the computer have a DVD drive?
A DVD-ROM or DVD-R/DVD-RW is required to play DVD movies.
The front face of the drive (where you insert the DVD) should have
the letters DVD and the DVD symbol on it. A CD-ROM (or
CD-R/CD-RW) will not play DVD movies.
- Is DVD player software installed? In
addition to needing a DVD-ROM drive, special software is also
required to play DVD movies. Below is a list of two of the
common players installed on Windows PC’s.
- CyberLink PowerDVD
- InterVideo WinDVD
- Can you play other DVD movies on this
computer? Make sure you can play a commercially produced
movie. Rent or purchase a movie and test it in your system
and see if it works.
- Have you tried playing the DVD in another
computer or in a standalone DVD player? This will help
verify whether there’s a problem with the disc or the
hardware/software combination.
- Are you using Windows 2000 with Windows
Media Player? DVD movies are not supported in Windows 2000
version of Windows Media Player. Contact us for assistance.
- I put the DVD in the drive and nothing
happens? In some computers, simply inserting the DVD will
start the player software automatically. If this does not
happen there are two alternatives:
- Go to Start >> All Programs and
click on My Computer. Right-click on the DVD-ROM icon (If
the disc is in the drive if should show the name “Everything
_DiSC”). From the pop-up menu, choose “play”.
- Go to Start >> All Programs and locate your DVD player software. Start the DVD player software. If the DVD is in the drive, the player software will start the DVD.
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